Refund Policy
This Refund / Digital Goods Policy applies to paid answerFORGE™ products on https://answerforge.xyz: the €50 Diagnostic breakdown and the €100 Detailed AI Visibility Report. Related: Terms · Privacy.
1. Digital delivery
- Products are digital only — no physical shipment.
- Diagnostic: unlocks on-page after successful Stripe Checkout.
- PDF report: emailed to the Checkout email after payment (webhook fulfillment); includes diagnostic unlock.
2. No returns after delivery
Once the unlock is granted or the PDF is sent, the product is delivered. Returns are not permitted (MerchantReturnNotPermitted). There is no cooling-off return of digital content after delivery.
3. EU consumers — withdrawal
If you are an EU consumer, by completing Checkout you request immediate digital delivery and acknowledge that you lose the right of withdrawal once delivery begins (on-page unlock and/or email of the PDF), as allowed for digital content under EU consumer rules.
4. When we may refund
Goodwill / corrective refunds only for:
- Non-delivery — payment succeeded but unlock/PDF never delivered after reasonable attempts;
- Duplicate charge;
- Proven technical failure on our side.
No refund because the score was low, you disagree with recommendations, or you expected implementation work (that is a separate retainer).
5. How to request help
Email reports@answerforge.xyz or Telegram @jimthereaper with your Checkout email, approximate time, and audited URL. We aim to respond within 5 business days.
6. Chargebacks
Please contact us before opening a chargeback. We may submit Stripe delivery evidence (Checkout session, fulfillment logs).
This page is an operator-published policy for answerFORGE™ as the product works today. It is not legal advice. Review with counsel before treating it as final for your jurisdiction.